1. Who we are – and why this page matters
Throughout these Terms & Conditions, the words “we”, “our”, “us” refer to
https://applyevisavietnam.com
We understand that Terms & Conditions are often skipped.
However, with visa services, a small misunderstanding can lead to serious travel issues.
Please read this page carefully before using our website or services.
If you do not agree with any part of these terms, please do not continue using this website.
2. Using our website – simple rules for a smooth experience
By accessing and using this website, you agree that you will:
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Use the website only for lawful purposes
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Not misuse the website in any way that could affect its performance or security
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Not attempt to access restricted areas or confidential data
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Take full responsibility for any loss, cost, or legal issue caused by violating these terms
???? In short, please use the website responsibly and respectfully.
3. Your responsibility when using our visa services
When applying for a visa through applyevisavietnam.com, you confirm and agree that:
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Your visa is used for tourism purposes only
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You will not engage in:
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Employment, business, or income-generating activities
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Teaching, training, volunteering, conferences
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Religious, missionary, or political activities
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Any illegal activities in Vietnam
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You will not overstay your visa
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You will comply with Vietnamese laws and regulations at all times
???? These conditions are essential to avoid entry refusal, penalties, or future travel restrictions.
4. Tour interest – optional support for your trip
If you select “tour interest”, you agree that we may introduce you to our trusted travel DMC partners in Vietnam.
This option is intended to help you:
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Travel more conveniently
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Save time planning
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Enjoy Vietnam more comfortably
???? This is completely optional and not a requirement.
5. Important notice: we are not a government website
applyevisavietnam.com is NOT an official Government website.
We are a professional visa support service, assisting travelers with accurate submissions, document checking, and faster processing where possible.
???? If you prefer guidance and human support, this service is designed for you.
6. Changes to these Terms & Conditions
We reserve the right to modify or update these Terms & Conditions at any time, without prior notice.
Your continued use of the website means you accept the updated terms.
???? We recommend reviewing this page regularly, especially before submitting an application.
7. Payment & data security
At the final payment step, you may see a logo associated with our tour company.
This confirms that:
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Your payment information is secure
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Your personal data is not shared with third parties
???? You can complete payment with confidence.
8. Cancellations & refunds – clear and fair policy
We understand that travel plans can change.
100% Refund Before Processing
If you request to cancel your application before we start processing your file,
???? you will receive a 100% refund of the amount paid, with no additional charges.
After Processing Begins
Once your application has been submitted to the Immigration system or processing has started, the Vietnam Immigration Department’s no-refund policy applies. At this stage, refunds may no longer be possible.
???? If you are unsure, contact us immediately. Acting early gives you full flexibility.
9. Accuracy of information – your most important responsibility
Most visa problems come from incorrect information such as:
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Name spelling errors
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Wrong passport number
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Incorrect arrival date or visa details
While we provide support and checking, you are responsible for ensuring all information is correct.
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No refund will be issued if incorrect information is provided
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You must carefully check your visa approval letter before traveling
???? A quick check can save your entire trip.
10. Port of entry – updated and flexible
Your visa allows entry through all international ports of Vietnam, including:
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International airports
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Land border crossings
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Seaports
You may enter Vietnam at any valid international port, as long as it is within your visa validity period.
???? Please ensure your entry date and travel purpose match your visa conditions.
11. Errors & corrections – timing matters
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Processing time starts only after we receive full and correct information
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If you find any error on your approval letter:
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Notify us by email immediately
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Within 1 days of receiving the letter
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If no correction request is received within this timeframe, the service is considered completed.
???? Early communication gives us the best chance to help you.
12. Definitions to avoid confusion
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Date format: mm/dd/yyyy
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Time zone: Vietnam Standard Time (GMT +7)
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Working days: Monday to Friday (excluding national holidays)
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Working hours:
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8:00 AM – 12:00 PM
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1:30 PM – 5:00 PM
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13. Processing time & service completion
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Applications are processed only after successful payment
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Standard processing time depends on the Vietnam Immigration Department
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Processing time is counted from the moment we receive full and correct information
Our service is considered completed once the visa result or approval letter is sent to the email address or whatspp provided during application.
???? Please ensure your email address is correct and check your inbox (including spam folder).
14. Communication & customer support
Besides email, we may contact you via:
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Phone
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WhatsApp
This may be for:
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Payment issues
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Application clarification
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Optional services such as airport transfer, hotels, or tours
???? Your personal information is always kept secure and used only for support purposes.
15. Force majeure – situations beyond control
In rare cases such as:
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Natural disasters
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Power outages
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Immigration system errors
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Epidemics or pandemics
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Sudden government policy changes
Processing times may be delayed.
In these situations, we will make reasonable fee adjustments or partial refunds, depending on the service type and circumstances.
???? Transparency and fairness are our commitment.
16. Vietnam E-Visa – important notes
Vietnam E-visa is available for all nationalities and territories.
Key points to note:
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Visa duration: 1 or 3 months
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Entry type: Single or multiple entry
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Purpose: Tourism only
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Port of entry: Valid at all international ports
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E-visa fees are NON-REFUNDABLE once submitted
You are responsible for checking all information before submission.
If you are blacklisted or refused by Immigration, no refund will be issued.
???? Do NOT purchase flight tickets until your e-visa is approved.
Final note – from people who do this every day
Applying for a visa is not difficult.
But small mistakes can be costly.
Our job is to help you:
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Submit the right information
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Reduce risk
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Travel to Vietnam with peace of mind
???? If you have any questions, contact us before submitting your application.
We are here to help you get it right the first time.
