Cancellation & Refund Policy for Vietnam E-Visa and Urgent Visa Services
At ApplyEvisaVietnam.com, we are committed to processing every Vietnam visa application — whether urgent or standard — quickly, accurately, and on time. However, we understand that travel plans can change or unexpected issues may arise. Our cancellation and refund policy is designed to ensure transparency and fairness for all applicants.
1. When a refund is possible:
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Application not yet processed: If you request to cancel your visa application before our team starts processing your documents, you are eligible for a full refund.
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Unable to deliver on time as promised: If we fail to provide the visa approval letter or e-visa within the guaranteed timeframe (for urgent services such as 1-hour, 2-hour, or 5-hour processing), you may receive a partial or full refund depending on the delay.
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Unable to provide a visa at all: In rare cases where your application cannot be approved due to internal system issues or unexpected restrictions from Vietnam Immigration (unrelated to your personal background), we will issue a full refund.
2. When a refund is not possible:
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Application already processed: Once we have started working on your application and submitted it to Vietnam Immigration, the service fee becomes non-refundable, as government processing costs have already been incurred.
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Incorrect or incomplete information provided by applicants: If your visa is delayed, rejected, or invalid due to inaccurate details or missing documents you submitted, we cannot provide a refund.
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Visa already issued: Once your e-visa or urgent visa approval letter has been delivered, the service is considered complete and non-refundable, even if your travel plans change.
3. How to request a cancellation or refund:
To request a cancellation, please contact us as soon as possible via WhatsApp (+84 947 754 252) or email visavietnamonlinev@gmail.com. Provide your application details, payment receipt, and reason for cancellation. Our support team is available 24/7 and will review your case promptly.
4. Refund processing time:
Approved refunds are typically processed within 3–7 business days and returned to your original payment method.
Important note:
Visa processing — especially urgent visa services — is highly time-sensitive. Please check your passport details, travel itinerary, and personal information carefully before submitting your application to avoid delays, rejections, or additional costs.
Our goal is to assist all travelers worldwide with fast, reliable Vietnam visa services while maintaining clear and honest refund terms.
Why Customer Reviews Matter
In the digital age, reviews are the new word of mouth. They represent the real stories of people who have used a service, faced challenges, and either succeeded—or been disappointed.
For a service as critical as visa application processing, reviews are more than just opinions; they are a reflection of:
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Trustworthiness – Can the company deliver what it promises?
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Reliability – Will the service work even under tight deadlines or emergencies?
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Customer Support – How responsive and professional is the team when travelers need urgent help?
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Transparency – Are the steps clear, the fees fair, and the process straightforward?
At ApplyEvisaVietnam.com, we believe that every traveler deserves peace of mind. That is why we make customer feedback central to improving our services.
Featured Trustpilot Reviews
1. Kerry Carr – A Lifesaver in an Emergency (⭐️⭐️⭐️⭐️⭐️)
Kerry Carr’s story stands out as a perfect example of how urgent and complicated travel situations can become. Her daughter needed to travel to Vietnam for a GAP year program. However, just three days before her departure, they realized that a visa was still required. To make things more stressful, two of the business days fell during a holiday, and immigration offices were not open.
Kerry explains:
“All I have to say is this company and their staff are phenomenal. They make miracles happen when it comes to an emergent situation in obtaining a visa for Vietnam. THIS group came through with an official letter to get her boarded on the plane and then her e-visa was issued during her travels.”
The ApplyEvisaVietnam team provided immediate support, including an official boarding letter, which allowed her daughter to board her flight. During her journey, the e-Visa was processed and delivered in time for her arrival in Vietnam.
Kerry concludes her review with heartfelt gratitude:
“The team checked in frequently and were so responsive on WhatsApp at any hour of the day. I owe this team a huge thank you for making the trip happen for my daughter as it was scheduled to. This is not a scam – they offered tremendous customer support and service.”
This story demonstrates how ApplyEvisaVietnam is not only a service provider but also a lifeline in urgent travel scenarios.
2. Anna – Stress Turned into Relief (⭐️⭐️⭐️⭐️⭐️)
Travel plans can sometimes change unexpectedly, and for Anna, the stress was overwhelming. She needed a visa the day before her departure and felt hopeless until she found ApplyEvisaVietnam.com.
She shares:
“I was so incredibly stressed to get a visa the day before I left. I was immediately helped and reassured! I was helped every step of the way… Definitely recommend this.”
Her review highlights two essential aspects of our service: reliability under extreme time pressure and step-by-step guidance. Even in last-minute cases, our team ensures that travelers feel reassured and fully supported.
3. KSK Outbound – Fast, Trustworthy, and Human (⭐️⭐️⭐️⭐️⭐️)
Another customer, known as KSK Outbound, left an equally positive review:
“Very supportive, fast, and trustworthy service. Mr. Tran was extremely kind and assisted me throughout the process.”
Beyond the speed of visa processing, what stands out here is the human connection. Many customers specifically mention our team members by name, acknowledging their kindness and professionalism. For us, this is proof that customer service is not just about efficiency, but also empathy.
4. Tejaswi Tripathi – Professionalism and Value (⭐️⭐️⭐️⭐️⭐️)
For Tejaswi Tripathi, professionalism and affordability were the key highlights:
“Very professional team of experts and budget offer… The team got my Visa in 1 day and delivered even before the promised time. Thanks to the team and Mr. Tran for quick support.”
His review emphasizes how ApplyEvisaVietnam not only meets deadlines but also exceeds them. Receiving a visa even earlier than promised builds trust and reassures travelers who are on tight schedules.
5. Leuk Andersen – Exceeding Expectations (⭐️⭐️⭐️⭐️⭐️)
Finally, Leuk Andersen summarizes his experience simply but powerfully:
“Responsive at all hours of the day… Applyvisavietnam.com provided me a clear and concise outline of what could be done, a simple payment method and then exceeded my expectations. Polite, and easy to deal with, high recommendation.”
Leuk’s feedback captures the essence of our mission: simplicity, clarity, and customer-first service.
(See more applyevisavietnam reviews from more customers here)
What Customers Appreciate Most
From these reviews, several recurring themes stand out. They represent what our customers value most about ApplyEvisaVietnam:
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Speed & Reliability
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Delivering visas in less than 24 hours, even in emergencies.
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Providing official documents (like boarding letters) to ensure travel continuity.
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24/7 Support
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Always available via email, WhatsApp, or chat.
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Responsive even at odd hours or weekends.
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Clarity & Transparency
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Simple payment methods.
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Clear instructions on required documents.
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No hidden costs or unnecessary delays.
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Human Touch
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Team members (like Mr. Tran) personally guiding customers.
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Empathy and reassurance during stressful situations.
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Trust & Authenticity
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Verified reviews on Trustpilot.
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Real travelers from the USA, India, Vietnam, and beyond confirming the legitimacy of the service.
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Our Commitment Moving Forward
At ApplyEvisaVietnam.com, customer reviews are not just feedback—they are a promise to keep improving. Every traveler has a unique story, and we are here to make sure those stories end with a successful trip to Vietnam.
Whether it is a student starting a new program, a business traveler on a tight deadline, or a family planning a last-minute trip, our mission remains the same:
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Make visa applications stress-free.
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Deliver on time, every time.
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Support travelers with professionalism and care.
Call to Action
If you are planning to visit Vietnam and need a visa, trust the experiences of real travelers who have used our service.
✅ Visit our Trustpilot page to read more reviews.
✅ Apply today at ApplyEvisaVietnam.com and experience fast, reliable, and professional service.
✅ Already a customer? Share your story with us—we value your feedback and want to feature your success too.
Final Words
Customer reviews are powerful because they are written from real-life experiences. At ApplyEvisaVietnam.com, we are proud to have helped travelers from all over the world obtain their visas quickly, safely, and with peace of mind.
From urgent same-day visas to reassuring step-by-step guidance, our customers’ voices reflect the dedication and reliability that define our team. With a growing community of satisfied travelers, we look forward to welcoming you to Vietnam soon.
